Tutorial: Exporting and uploading performance data for a SAN Volume Controller system

In this tutorial, you export performance data for a SAN Volume Controller to a compressed package and upload it to a support ticket. You can also send the package to IBM® Support.

Some volumes on a SAN Volume Controller system have performance problems. You consult IBM Support who require detailed performance data about the SAN Volume Controller system to diagnose the problem. You are asked to export performance data by using IBM Spectrum® Control.

  1. Go to Storage > Block Storage Systems.

    Screen capture of the open Storage menu
  2. Right-click the SAN Volume Controller system, then click Export Performance Data.

    Screen capture of Block Storage Systems list page with popup menu displayed
  3. For the Export type, specify whether to download performance data to a local file or to download it to a local file and upload it to a support ticket. For this scenario, select Upload to Ticket.
    You must select the ticket number from the list or manually type it in the Ticket field.
  4. Select a time range for the support package.
    Typically, the time range includes the time when the performance problem occurred.
  5. If you are instructed to do so, select the Advanced export check box. Click Done.
    Create support package
    A task is started and shown in the Running and Completed tasks icon Running tasks icon on the menu bar.
  6. When the task is complete, click the Download icon Download icon in the running tasks list in the task to save the file locally.

The package is downloaded and uploaded to a support ticket.