Troubleshooting problems with the IBM Spectrum Control component and servers

If IBM Spectrum® Control is not running or its performance has degraded, you can use the System Management page of the IBM Spectrum Control GUI to assess the overall condition of the system. You can also view the file system capacity and volume performance trends to help you anticipate future needs and prevent problems.

To view file system capacity information, the Storage Resource agent on the IBM Spectrum Control server must be running. In a multiple-server environment, a Storage Resource agent must be installed and running on the secondary server to view file system capacity information for the secondary server.

To view performance information for storage system volumes, the storage systems must be managed by IBM Spectrum Control and have performance monitors running.

The System Management page shows a high-level summary of the condition of the server or servers on which IBM Spectrum Control is installed.

To troubleshoot problems with IBM Spectrum Control, complete the following steps:
  1. In the menu bar, go to Home > System Management.
  2. Use the System Management page to view the status of the IBM Spectrum Control system.
    • Check the state of each component server and the DB2® database to verify that they are all running. To examine the status and resource usage of component resources in detail and, if necessary, to restart the Data server, Device server, or Alert server, complete the following steps:
      1. Click Component Servers in the Components section. View the state, memory use, and database connections for each component server.
      2. Optional: If the Data server, Device server, or Alert server is not running, click the Start Server button to restart the server. If the Device server is running, but one or more of its services are not running, click the Start Services button to restart the services.
    • If the performance of the IBM Spectrum Control is slow, examine the chart for available file system space and the volume performance charts.
    • Check whether there are any alerts for the server or servers on which IBM Spectrum Control is installed. The Alerts link in the Overview section shows the number of alerts and the greatest alert severity. Click Alerts in the Overview section to view the alerts.
  3. Optional: You can also view the status of the product servers on Windows™:
    1. On the Windows desktop, click Start > Control Panel > Administrative Tools > Services.
      Tip: For information about how to view information about services on different versions of Windows, see Accessing administration tools.
    2. On the Services window, locate the names of the server services. For example, the service for the Alert server is IBM Spectrum Control - Alert Server.
    3. View the Status column to determine if the service is running or stopped.
    4. Optional: If a server is not running and you want to restart it, right-click the service name for that server and click Start.