Collecting diagnostic information about IBM Spectrum
Control
You can use the service tool to collect diagnostic information
about IBM Spectrum®
Control .
The tool detects the system configuration, collects the applicable
information, and creates a compressed file that can be sent to IBM® Software Support.
Service tool overview The service tool collects information from all installed IBM Spectrum Control components. The tool detects the system configuration, collects the applicable information, and creates a compressed file that can be sent to IBM Software Support.Packaging log files from the command line and sending them to IBM Support To provide trace information to IBM Support about the performance of IBM Spectrum Control, you might be asked to package and send a set of log files. You can run the service tool from the command line to create the log package and then manually upload it to IBM Support. Creating a compressed file for a Storage Resource agent Run the service tool on Storage Resource agents that were deployed by using the web-based GUI to create a compressed file that can be sent to IBM Software Support. How to customize the service tool The default behavior of the service tool is to collect data about all IBM Spectrum Control components, but you can use the service tool to collect data about specific components. You can also use command-line parameters to specify a location to place the data that is collected, specify that the data is compressed, or to specify both.