Troubleshooting
If you encounter an issue when you are using IBM® Sovereign Core , use the troubleshooting information to resolve the issue. Troubleshooting topics are organized into subject‑based sections, such as installation and prerequisites, for efficient issue isolation.
Known issues and limitations This section provides information about known issues and limitations that you might encounter using IBM Sovereign Core . Information and a workaround is provided to help you to resolve any issues.How to log in to IBM Sovereign Core To get started with your new IBM Sovereign Core account, you must log in to the secure instance. Make sure your password is set and kept private. Opening Red Hat Advanced Cluster Management Open Red Hat® Advanced Cluster Management (ACM) for Kubernetes to see details about the setup and components of the cluster. Log files When you are debugging an issue or you want to check something the system is processing, the log files are the best source of information to help you. Gather information about your installation or processes to help you to diagnose issues and troubleshoot problems. Troubleshooting Microsoft Authenticator compatibility Multifactor authentication fails when you use the Microsoft Authenticator application.Troubleshooting multifactor authentication Multifactor authentication (MFA) fails with an invalid state ID.Troubleshooting: Preparing the environment If you run into difficulties preparing your environment for the installation or running the installation prerequisite checker for IBM Sovereign Core , use this information to help you troubleshoot and fix the issue. Troubleshooting: Installation If you experience any issues during the installation of the IBM Sovereign Core package, you can find useful information here on some general installation issues.Troubleshooting AI inference service Follow these troubleshooting tips to resolve common problems you might encounter when working with AI inference service.Troubleshooting virtual machine service Follow these troubleshooting tips for common issues and solutions for virtual machines provisioned with the virtual machine service.Cluster and infrastructure issues After a customer deletes a tenant cluster, the agents are not properly released and cannot be reused for new deployments. The tenant cannot create a new cluster on the same agents, and the Day2 agent rediscovery process fails when attempting to discover the same bare metal nodes. Troubleshooting IBM Fusion Storage Common issues and solutions for IBM Fusion Storage integration with IBM Sovereign Core.Troubleshooting must-gather collection issues Resolve common issues that occur when collecting diagnostic data with the sovcore-must-gather tool.