Troubleshooting installation and upgrade issues in Data Virtualization

Resolve the problems that you might encounter installing or updating Data Virtualization.

c-db2u-dv-db2u-0 head pod restarts when provisioning a 5.4.x Data Virtualization instance
When you provision your 5.4.x Data Virtualization instance, the head pod (c-db2u-dv-db2u-0 ) might restart due to a db2stop issue.
Web client does not display existing data sources after Data Virtualization instance upgrade to 5.3.0
Data Virtualization instance upgrade fails and reverts to the old version
Data Virtualization instance upgrade from version 4.8.7 to 5.4.2 fails and the cpd-cli service-instance command displays the instance with the old version, and with the PROVISIONED status.
c-db2u-dv-logstream pod is missing after a Data Virtualization instance upgrade
After you upgrade your Data Virtualization instance, the c-db2u-dv-logstream pod is missing and the Db2U Day2 operator displays a Reconciler error. This issue occurs when the Db2U Day2 operator, which manages the Db2uLogStream CR, starts before the Db2U operator updates the db2u-release configmap with the 12.1.1.0 images.
Data Virtualization instance upgrade is stuck in the UPGRADE_IN_PROGRESS state
When you attempt to upgrade Data Virtualization from IBM® Software Hub 4.8.x or 5.0.0 to 5.1.0, the instance remains in the UPGRADE_IN_PROGRESS state for an extended time.
Data Virtualization instance upgrade might fail due to issues after the service pods restart
When you attempt to upgrade Data Virtualization, the Data Virtualization service instance pods are restarted after you run the cpd-cli apply-olm command to update the Db2U operator. The instances might not work correctly after the pods are restarted, which might cause the upgrade to fail.
BIGSQL database remains in a "backup pending" state after you upgrade Data Virtualization
After you upgrade a Data Virtualization instance, the database remains in a "backup pending" state.
Upgrading a Data Virtualization instance that uses the ocs-storagecluster-cephfs storage class delays the upgrade
When you upgrade an instance of Data Virtualization that uses the ocs-storagecluster-cephfs storage class, the upgrade is delayed for an extended period.
Provisioning a Data Virtualization instance does not complete
After you provision a Data Virtualization instance, instance shows up in the UI and it shows that it is provisioning, but the provisioning does not complete.
Service instance fails to start
Provisioning a Data Virtualization service instance can take a few minutes, depending on your environment. If the service instance status does not change to Running, the provisioning process might have failed or timed out.
SQL30082N error when you try to authorize a user after you update Data Virtualization
When you update Data Virtualization, you might see errors when you authorize or validate a user.
Data Virtualization fails to start even though provisioning succeeds
After you provision Data Virtualization successfully, your Data Virtualization instance fails to start.

Parent topic: Troubleshooting the Data Virtualization service