Watson Assistant for Voice Interaction

Description

Watson Assistant for Voice Interaction is a set of services for IBM Cloud Pak for Data that, along with IBM Voice Gateway, deliver a Watson-based voice automation system.

You can integrate this system with SIP-based telephone systems to deliver a cognitive assistant as an interactive voice response (IVR) system. The IVR system uses natural language understanding to understand what a customer is saying, and responds in real-time with voices that are built by using neural technologies. The service can also transcribe a phone call between a caller and agent so that the conversation can be processed with analytics to deliver real-time agent feedback.

Licensing information

This service is included in the IBM® watsonx Assistant™ for Voice Interaction Cartridge license. For more information, see Licenses and entitlements.

Quick links

Install: Install the service

Integrated services

Table 1. Prerequisite services. This service requires the following prerequisite services to be installed.
Service	Capability
Voice Gateway	Capture telephone voice interactions for use by a cognitive agent or as a transcription for analytics processing.
watsonx Assistant	Build your own branded assistant into any device, application, or channel. Users interact with your application through the user interface that you implement.
Watson Speech services	Speech processing capabilities to transcribe spoken text from audio or to produce natural-sounding voice audio from written text.