The Data Gate server returns an error or is inactive

Data Gate server returns error or is inactive.

Symptoms

The Data Gate dashboard shows Data gate server error or Data Gate server inactive in the Status section.

Causes

The synchronization function has been configured, but is not running right now. Therefore, it cannot synchronize any data.

Resolving the problem

Click Refresh button on the dashboard on the Data Gate dashboard. If the problem persists, contact IBM Support.