Log files for OpenPages
You can collect log files and diagnostics for your OpenPages instance. Collect the log files and diagnostics before you contact IBM® Support.
Gathering diagnostic information with the web client
- Use the web client to run a diagnostics job for your OpenPages instance. For more information, see Gathering diagnostic information.
- Click Download ZIP and save the file.
The compressed file includes logs and diagnostics for each replica. The Db2 logs that are generated by OpenPages are collected in replica 0 only.
In the compressed file, the top-level directory is the name of your diagnostics job. The following table shows where to find logs.
| Log | Location |
|---|---|
| OpenPages application log files | <job_name>/OpenPages/productLogs/openpages-<instance name>-sts-<N>/LogCollector_<timestamp>.zip/OpenPages/aurora/logs |
| WebSphere® Liberty logs | <job_name>/OpenPages/productLogs/openpages-<instance name>-sts-<N>/LogCollector_<timestamp>.zip/OpenPages/usr/servers/defaultServer/logs |
| Db2 logs generated by OpenPages | <job_name>/OpenPages/productLogs/openpages-<instance
name>-sts-0/LogCollector_<timestamp>.zip/Database This log is not applicable if you're using an external database. |
| Container log files | <job_name>/OpenPages/containerLogs/ |
Gathering logs with LogCollector
You can also use the LogCollector user interface to collect log files and diagnostic data from the IBM OpenPages environment and from OpenPages databases. For more information, see Gathering logs with the LogCollector user interface.
Enabling trace logging
Optionally, you can enable trace logs for different features within IBM OpenPages to help you to diagnose issues that you might encounter. For more information, see Enabling trace logging.