Requesting access to the foundation model on IBM Cloud

If you want to connect to the foundation model that is hosted by IBM on IBM Cloud, you must open a support ticket to obtain the credentials for the gen AI agent.

Skip this task if you plan to connect to a foundation model that is running locally on IBM watsonx.ai™.

About this task

The IBM® Software Hub AI assistant service runs on your cluster and connects to a gen AI agent on IBM Cloud.

Open a support ticket to obtain the credentials for the gen AI agent on IBM Cloud.

Entitled access: If you purchased IBM Software Hub Premium Cartridge, open a support ticket to register and receive your credentials:
Trial access (60 days): If you do not have IBM Software Hub Premium Cartridge, you can request a 60 day trial.

Procedure

Complete the appropriate steps based on whether your entitlement:

If you purchased the IBM Software Hub AI Assistant Cartridge, complete the following steps to register and receive your credentials:
1. Visit IBM Support Portal and sign in with your IBM ID.
2. Open a case with the following title:
```
IBM Software Hub AI Assistant - Registration
```
3. In the Product field, select Cloud Pak for Data.
4. In the Version field enter the version of IBM Software Hub that is installed on your cluster.
5. Set the Severity to 3.
6. In the Support Case field, enter the following text:
```
Description: 
Dear IBM Customer Experience Team,

We are using IBM Software Hub and would like to integrate with the AI Assistant.
Please provide an API Key to enable access to the AI Assistant's functionality.

Our product entitlement is active and we are currently licensed users.

Thank you,
[Your Name]
```
If you do not have IBM Software Hub Premium Cartridge, complete the following steps to request a 60 day trial:
1. Visit IBM Support Portal and sign in with your IBM ID.
2. Open a case with the following title:
```
IBM Software Hub AI Assistant - Trial Request
```
3. In the Product field, select Cloud Pak for Data.
4. In the Version field enter the version of IBM Software Hub that is installed on your cluster.
5. Set the Severity to 3.
6. In the Support Case field, enter the following text:
```
Description: 
Dear IBM Customer Experience Team,

We are evaluating IBM Software Hub AI Assistant for internal use and would like 
to request a 60-day trial API key to explore its features and capabilities.  

Please grant us trial access for the AI Assistant.  

We understand this is for evaluation purposes only.

Thank you,
[Your Name]
```

Results

The IBM Support team will provide your API key through the support ticket. You will also receive an email from SWHub.GenAI@ibm.com with details on accessing the API key.