Troubleshooting problems in the IBM Software Hub platform

If you encounter an issue in the IBM® Software Hub platform, you can use the following information to resolve the problem.

Cannot log in to the web client
You get an error when you try to log in to the web client.
Finding and removing hidden pods that impact the performance of your cluster
In some situations, pods are shutdown but continue to run in the background. The pods are not visible from the OpenShift® Console and are not returned when you run the oc get pods command. However, the pods consume cluster resources, which impacts the performance of your cluster. Cleaning up the hidden pods can free up resources and improve the performance of your cluster.
Kubelet configurations are not applied correctly when you have multiple kubeletconfigs
If you have multiple kubeletConfigs that are associated with the worker machine config pool, only the configurations from the most recent kubeletConfig are applied.
Cluster imbalance overwhelms worker nodes
An imbalance of resource allocation across the cluster can cause single worker nodes to be overwhelmed.
Worker nodes show status of disk pressure
On IBM Cloud, you might notice that pods consume more local storage and worker nodes show a status of disk pressure.
Requests time out when you upload or download files from volumes
If you are working with large files, you might encounter errors when you try to upload or download the files from storage volumes.
Failure uploading assets to a project
You might experience failures in your Cloud Pak for Data workloads when you upload assets to a project and the asset-file-api scale is set to three replicas.
Recovering access to projects
When a user creates a project, they are automatically added to the project as an Administrator. If the user leaves the company without adding another user as an Administrator, you cannot complete tasks such as managing project collaborators, removing assets from projects, and stopping all active runtimes.
OpenSearch cluster nodes get out of sync
When the OpenSearch cluster nodes are out of sync, you might notice issues with global search or with various governance and metadata enrichment interfaces in IBM Knowledge Catalog.
PostgreSQL cluster replicas get out of sync
The replicas for Cloud Native PostgreSQL and EDB Postgres clusters occasionally get out of sync with the primary node.
Increasing the number of nginx worker connections
By default, each nginx worker process can open a maximum of 1024 simultaneous connections. You might need to increase the number of simultaneous connections for the worker processes if you encounter performance issues.
EDB Postgres OCP Upgrade
After OCP upgrade 4.14 -> 4.15, the cloud-native-postgresql.v1.22.1 CSV (comma-separated values) is in failed state

Parent topic: Troubleshooting problems in IBM Software Hub