Getting started with watsonx Assistant
Use the watsonx Assistant service to build your own branded assistant into any device, application, or channel. Your assistant can connect to the customer engagement resources you already use to deliver an engaging, unified problem-solving experience.
The graphical tools that are provided with the product guide you through the steps of developing the training data that watsonx Assistant needs to build a customized machine learning model for you. Use the dialog builder tool to write a script for your assistant to follow when it interacts with your customers. The script keys off the customer goals you identify and returns a useful response that is crafted by you. For more complex customer queries, the assistant can search external data sources and return any useful information that it finds as its response.
You can use the built-in preview link integration to test your assistant and the built-in web chat integration to deploy the finished assistant. From the Analytics page, you can track how your assistant is performing by seeing metrics and analyzing conversations that your assistant is having with your users.
Checking whether the service is installed
An administrator must install watsonx Assistant.
To check whether the service is installed:
- From the navigation menu, select .
- Search for watsonx Assistant.
If the service is installed and ready to use, the tile in the catalog shows Ready to use.
If the service is installed but no service instances have been created, the tile in the catalog shows Ready to provision.
Accessing the service
Pop-out watsonx Assistant is a pop-out service. You can access the service from the page.