Checking user provisioning status

After you provision users, check the status of their IBM SmartCloud® Notes® subscriptions. This task is not necessary if you used the Mail Onboarding Manager.

1. Log on to the service as an administrator.
2. If your account also has the User role, click Admin > Manage Organization.
3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
4. In the Provisioning section of the SmartCloud Notes Administration window, click Provisioning Status.
5. Display the names of the users whose status you want to check. In the Search box, type the beginning characters of any of the following user values:
   • Distinguished name, for example, Samantha Daryn/Renovations
   • Internet email address, for example, sdaryn@renovations
   • Last name, for example Daryn.
6. In the Status field, select one of the following options:

   Option	Description
   In Progress	Show all users in the search results who are in the process of being provisioned. The service is setting up mail files and doing other steps to prepare user accounts. Users that are shown in this view cannot use the SmartCloud Notes service yet. Note: It is possible for user accounts to be in a Held state. This state can be seen only in IBM Connections™ Cloud user accounts by clicking Home and then User Accounts. The Held state indicates that service is performing routine checks. It does not indicate that there is a problem. Do not delete and then re-add the account. Resolution often takes a few hours or less; however, on some occasions it can take a few days. If you are concerned that the Held state is not changing, contact customer support.
   Done	Show all users in the search results who are successfully provisioned. The service has finished preparing the mail files and accounts of these users, and the users can use the service. One of the following states is shown for each user: Pending: This state indicates that a user has not yet logged in to the SmartCloud Notes service and accepted the terms of use. Active: this state indicates that a user has logged in to the service and accepted the terms of use.
   Error	Show all users in the search results who cannot be provisioned because of an error. If you see a user in this state, contact support to help you resolve the error.