Changing a user name

When the name of a user changes, you edit the user account to change the name in one or more fields that include the user name. After you change the name, a multi-step process occurs. Many of the steps occur asynchronously, so there is no set time by which the rename process completes, although renames generally complete within one day.

1. Determine if there are any problems that might prevent a successful rename. Finding any problems before you attempt a rename saves time. Do no skip this step.
   1. Log on to http://www.ibmcloud.com/social using the e-mail address and password of a SmartCloud Notes user with the Administrator role.
   2. If your account also has the User role, click Admin > Manage Organization.
   3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
   4. Click Users.
   5. If your organization uses partitions, select the partition.
      Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
   6. In the Search box, type the beginning characters of any of the following user values to display the user's name:
      • Distinguished name, for example, Samantha Daryn/Renovations.
      • Internet email address, for example, sdaryn@renovations.
      • Last name, for example, Daryn.

      A "starts with" search matches values for names that begin with letters you specify. It does not include results where the specified letters are simply included in the name. For example, the results of a search on ma might include masmith@renovations and Kristin MacGyver, but would not include tamado@renovations. Search results can include a maximum of 1000 names. You cannot use the wildcard character (*) when you search.
   7. Click the user's name in the search results.
   8. Under Available actions for this user, click Rename Report.
   9. If you see the message User is ready for rename, continue to the next step. If you see the message User is not ready for rename, read the explanation that is shown and correct errors. Repeat this step until you see the message User is ready for rename.
      Examples of common errors reported:

      There is a problem with the password that is associated with the user's ID
      in the vault.  Do not rename this user yet. Reset the user's password and tell the user
      to log in with the new password.

      The user is already in the process of being renamed. 
      Do not rename this user yet. Wait for the current rename to complete. If this message occurs
      for more than 3 days in a row, contact IBM support for help.

2. Log on to the service as an administrator.
3. If your account also has the User role, click Admin > Manage Organization.
4. In the navigation pane, click User Accounts.
5. Click the arrow next to a user's name and select Edit.
6. Change the name in any field.

   Table 1. Fields that reflect the user name

   Fields to Change	Description
   Under User Information, the Given name and Surname fields	When you change the name in one or both of these fields, the account name changes. This name is the one that applies to all subscriptions enabled for the user. Note: Users can change their account names themselves by editing My Account Settings.
   Under Account Login, the Distinguished Name field	This name identifies users for authentication in Notes and is used when users send Notes mail. When you change the distinguished name, the name is changed in directories, in database ACLs, and in other groups that are used by the service. Only the common name portion of a distinguished name changes. For example, in the distinguished name sdaryn/renovations, only sdaryn can be changed. Make sure that you know how to form a distinguished name. Important: Before you save your changes, make sure that you typed the new name correctly. After you save your changes, do not make any further corrections or changes to the Distinguished Name field before the name change process completes. See the table that follows for information about the timing of name changes.
   Under Account Login, the Email field, and the Notes Email field, if shown.	Email is the account login identity. If there is no Notes Email field, the login identity is also the user’s Notes Internet mail address. Notes Email is the user’s Notes Internet mail address. This field is shown only if a subscription other than SmartCloud Notes was added first, and the SmartCloud Notes subscription was added later.

7. Click Finish.