Restoring a deleted user account

After you delete a user account, you have up to 30 days to restore it if you change your mind. Restoring the account returns it to full functionality, including full mail file access.

About this task

An IBM customer service representative can restore a user account up to 30 days after the account deletion.


  1. Log on to the service as an administrator.
  2. If your account also has the User role, click Admin > Manage Organization.
  3. In the navigation pane, click User Accounts.
  4. If your organization uses partitions, select the partition.
    Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
  5. Select Status in the drop-down box and then select Trash to show the deleted user accounts that can be restored.
  6. Click the arrow next to the user name and select Restore User.
  7. In the window that is shown, click Restore.