Resetting service login passwords

Users can reset their own service login passwords once within a 24 hour period by clicking Forgot password?. An administrator or administrator assistant can reset service login passwords for any user at any time.

About this task

Reset passwords when userd forget their passwords, or when the password might be compromised. Users that log in by clicking Use My Organization's Login are using a federated identity and can reset their passwords only by following their company's process.

If administrators enable password synchronization, when users change their service login passwords, they can also use the new passwords to log in to the IBM® Notes® client.

Follow these steps to reset any user's password:

Procedure

  1. Click Administration > Manage Organization.
  2. Click User Accounts.
  3. If your organization uses partitions, select the partition.
    Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
  4. Select the arrow next to the user that needs the password changed.
  5. Select Reset password and enter the new password. This password is a temporary password that the user enters the next time that they log in. At that time, the user is asked to create a password.

    You can also reset the password by editing the user account. Click the appropriate user name in User Accounts and enter a new password in the Account Login tab.

  6. Notify the user of the password change. The user is not automatically notified that the password was reset. Make sure to communicate this change to the user, along with the new password if needed.

What to do next

Administrators can enable security settings to enforce password expiration through System Settings > Security. When s user logs in with an expired password, the user is prompted to reset that password.