Sterling Intelligent Promising Essentials
Sterling Intelligent Promising Essentials provides the foundational fulfillment decisioning capabilities required to deliver accurate delivery promises and improve shopper experience across digital channels.
The Essentials tier includes the modular Promising service to enable fast delivery estimation, fulfillment orchestration, and promise accuracy while aligning sourcing decisions with business objectives.
Modular services included
- Promising
- The Promising service provides estimated delivery dates with
sub-second response times while improving delivery accuracy through business-defined sourcing
decisions and fulfillment constraints.
Key capabilities include:
- Multiple delivery and pickup options
- Enable shoppers to select from configurable fulfillment choices such as free shipping, next day, same day delivery or pickup options directly on product detail, cart, and checkout experiences.
- Estimate the earliest delivery date
- Evaluate multiple fulfillment permutations in real time to determine the earliest achievable delivery or pickup commitment.
- Minimize shipments
- Reduce split shipments during promise calculations to improve fulfillment efficiency and lower operational costs while maintaining delivery commitments.
- Business-driven sourcing decisions
- Apply configurable fulfillment constraints and sourcing rules to improve promise accuracy and operational consistency.
Business outcomes
With the Promising service, Sterling Intelligent Promising Essentials helps organizations:
- Improve shopper experience
- Provide accurate delivery commitments and flexible fulfillment choices throughout the purchase journey.
- Increase conversion rates
- Reduce purchase hesitation by presenting reliable delivery expectations and convenient pickup options.
- Improve fulfillment efficiency
- Balance customer experience with operational objectives by minimizing unnecessary shipment splits and optimizing sourcing decisions.
- Deliver faster promise calculations
- Generate fulfillment commitments in sub-second response times to support high-volume commerce experiences.
Deployment options
The Sterling Intelligent Promising container offering is also available through the IBM® Sterling Order Management enterprise container license.
This deployment option includes access to all core modular services:
- Promising
- Inventory
- Optimization (Deterministic optimization)
Advanced Predictive optimization capabilities are available as an optional add-on through the Sterling Intelligent Promising hybrid container license, enabling AI and ML-driven fulfillment and inventory optimization scenarios.