Manual service default messages

IBM Verify Identity Governance provides default notification templates for messages that participants that are service owners receive when changes occur to accounts or passwords for manual services that they own.

Default notification templates

IBM Verify Identity Governance provides these default notification templates:

<ManualServiceAddAccount/>: Provides default text sent to a participant when an account is added for the user of a manual service.
<ManualServiceModifyAccount/>: Provides default text sent to a participant when an account is modified for the user of a manual service.
<ManualServiceDeleteAccount/>: Provides default text sent to a participant when an account is deleted for the user of a manual service.
<ManualServiceRestoreAccount/>: Provides default text sent to a participant when an account is restored for the user of a manual service.
<ManualServiceSuspendAccount/>: Provides default text sent to a participant when an account is suspended for the user of a manual service.
<ManualServiceChangePassword/>: Provides default text sent to a participant when a password change occurs for the user of a manual service.

Properties used for translation

If the properties exist in the CustomLabels.properties file, their value is used. Otherwise, the values of the properties in Labels.properties file are used. These properties contain the translated versions of the messages (with parameter substitution) that make up the dynamic tags. Change their values in the CustomLabels.properties file if you want different text. Do not change the defaults in the Labels.properties file.

The properties include these items:

manualServiceWorkOrderAddOperationMessage
manualServiceAttributeName
manualServiceAttributeValue
manualServiceAttributeAction
manualServiceAddAction
manualServiceRemoveAction
manualServiceReplaceAction
manualServiceWorkOrderChangePwdOperationMessage
manualServiceWorkOrderPwdValueMessage
manualServiceWorkOrderDeleteOperationMessage
manualServiceWorkOrderModifyOperationMessage
manualServiceWorkOrderRestoreOperationMessage
manualServiceWorkOrderSuspendOperationMessage
manualServiceUnknownPerson

Notification script example

A default notification script for a manual service provides a message that is sent to a participant. For example, the ManualServiceAddAccount notification output is similar to this example:

Attribute Name: Attribute Value
myattr: TT
Password: secret
Owner: Auditor
User ID: auditor1
 

Description: manual service operation 
Requestee: Auditor 
Subject: auditor1 
Request Initiated: Jun 28, 2007 05:11:05 IST 
 
  Requested by process:
  Process Name: Account Add
  Description: Account Add Process
  Requester: System Administrator
  Requestee: Auditor
  Subject: auditor1

Output example

The <ManualServiceAddAccount/> template provides a message that uses some of the values in the Labels.properties file:

manualServiceWorkOrderAddOperationMessage
manualServiceAttributeName : manualServiceAttributeValue
{insert real attribute names here} : {insert real attribute values here}

The <ManualServiceModifyAccount/> tag generates:

manualServiceWorkOrderModifyOperationMessage
{Place the following attributes on one line:}
manualServiceAttributeName : manualServiceAttributeValue
   : manualServiceAttributeAction
{insert real attribute names here} : {insert real attribute values here} : 
{depending on what needs to be done, one of the following: }
{Place the following attributes on one line:}
{manualServiceAddAction,manualServiceReplaceAction,
   manualServiceRemoveAction}