Mail templates
You define mail templates to deliver customized message notifications. The templates use several customization functions.
Templates have these main parts:
- Subject
- Describes an activity to a recipient of the notification. The subject can consist of plain text and dynamic content tags. If no subject is specified for manual service activities, no email is sent.
- Text body
- Describes the outcome of an activity, such as an account approval. The content can consist of plain text, dynamic content tags, and JavaScript code.
- XHTML body
- Provides the content of the email as an HTML message.
Dynamic content can include dynamic content message
tags, JavaScript code,
and tags that replace variables with other values or reference a property
that allows translation with the CustomLabels.properties file.