Troubleshooting email problems

This section describes solutions for email problems.

Cannot send email from Identity Manager Server
If you cannot send an email, check the mail server properties. For example, you might not be able to send an email notification of a password change.
Cannot send email to external mail addresses
You might not be able to send email to external email addresses.
No information provided when email notifications are not delivered
When email notifications are not delivered through the Identity Manager Server, there is no information to determine the cause of the problem. The information provided by the user to create and send the email notifications probably contains errors that can cause delivery failures.
Email searches can slow performance when you are provisioning many accounts
When you provision accounts to users without email addresses, you might experience slow performance. For large populations, the LDAP search for system administrators can slow down provisioning. To avoid this issue, ensure that user records have email addresses if you want email notifications. If you do not want email notifications, disable them to avoid the lookup.
Email notification template for canceling requests is not applied after installing Fix Pack 6.0.0.3
IBM Verify Identity Governance Fix Pack 6.0.0.3 includes support for entering the reason for canceling a request. With Fix Pack 6.0.0.3, the Process Completion Template includes information about who canceled the request, why the request was canceled, and when the request was canceled.

Parent topic: Troubleshooting and support