Creating a manual service

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The next step in this scenario is to create a manual service and specify its default values.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

In a previous step, the administrator created a type of manual service. This step creates an instance of that type of service, and defines James Owner as the service owner.

First, log in to the IBM Verify Identity Governance administrative console as itim manager.

To create a manual service, complete these steps:

Procedure

  1. Log in to the administrative console as an administrator.
  2. From the navigation tree, click Manage Services.
  3. On the Select a Service page in the Services table, click Create.
  4. On the Select the Type of Service page, select LedgerAccount as the service type. Then, click Next. The list of service types might span several pages.
  5. On the General Information wizard page, the field labels occur in the sequence that you previously specified on the Service template. Complete these fields and then click Next:
    Service name
    Type LedgerAccount.
    Description
    Type Reinsurance Satellite Ledger System.
    Owner
    Click Search. On the Select Users page, click Search again. In the Users table, select James Owner as the owner and then click OK.
  6. On the Participants page in the Participant type field, select Service owner. In the Escalation participant type field, select Administrator.
  7. Accept the default for escalation interval and click Next.

    If the service owner, James Owner, does not respond within the escalation interval, the Identity Manager administrator receives the request in an activities list. If you select a group, an escalated request goes to request to all members of that group.

  8. On the Messages page, click Next.
  9. On the Configure Policy page, click Next.
  10. On the Reconciliation page, click Finish.

    A reconciliation file for a manual service might serve the purpose of loading additional data that has a narrow scope. For example, data might be a set of matching user IDs and preassigned employee numbers.

  11. On the Success page, click Close.

    Click Close again if you need to close any remaining pages for this task.