Changing accounts on a service

You can change an account on an existing service if necessary.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

Before you can change accounts on a service in IBM Verify Identity Governance, you must create a service instance.

In addition, an account must exist, and the account must have an owner. In other words, orphan accounts cannot be changed.

Procedure

To change an account on a service instance, complete these steps:

  1. From the navigation tree, click Manage Services.
    The Select a Service page is displayed.
  2. On the Select a Service page, complete these steps:
    1. Type information about the service in the Search information field.
    2. In the Search by field, specify whether to search against services or business units.
    3. Select a service type from the Search type list.
    4. Select a status from the Status list, and then click Search.
      A list of services that matches the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  3. In the Services table, click the icon (Context menu icon) next to the service to show the tasks that can be done on the service, and then click Accounts.
    The tasks that you can do are dependent on the type of service.
    The Accounts page is displayed.
  4. On the Accounts page, complete these steps:
    1. Type information about the account in the Account information field.
    2. In the Search by field, specify whether the search is to be done against user IDs or owners.
    3. In the Ownership type field, select an ownership type, and then click Search or Advanced, depending on the type of search you want to do.
      The advanced search option opens a new page where you can specify additional search criteria.
      A list of accounts that match the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  5. In the Accounts table, select the check box next to the account that you want to change, and then click Change.
    The Account Information page is displayed.
  6. Change information for the account, and then click Submit Now or Schedule Submission.
    The schedule submission option opens a new page where you can specify the date and time for submitting the changes to the account.

Results

A message is displayed, indicating that you successfully submitted a request to change an account on the service.

What to do next

Select another account task, or click Close. When the Accounts page is displayed, click Refresh to refresh the Accounts table, or click Close.