Depending on how a system administrator configured the system, when you forget your
password, you can change it or have the system reset it. You must answer one or more forgotten
password questions correctly.
Before you begin
You must have previously specified your forgotten password information before completing these
steps.
About this task
When you forget your password, you must answer the challenge questions correctly and change
your password. The new password replaces the old password for your account. Depending on how your
system is configured, you can either specify a new password or have the password automatically
generated by the system. The generated password is sent to the e-mail address that is specified in
your personal profile. Depending on how your system is configured, an email contains either the
password or a link that contains the password. If the system is configured to receive an email with
a link to change the password, you must enter the shared secret to open that link to change the
password.If password synchronization is enabled and your account is an individual account, the
password is changed for all of your individual accounts.
To change your password when you
forgot it:
Procedure
- From the Identity Manager Service Center
Login page, type your user ID, and then click Forgot your
password?
- On the Forgot Your Password page, answer the forgotten password
questions, and then click Submit.
- If the questions are answered correctly, your system is configured to automatically generate
a new password, and send the password to email address, then the Forgotten Password: Email
Sent page opens. The new password is sent to you by email. You must use this password to
log in.
- If the questions are answered correctly, your system is configured to automatically generate
a new password, and send a link that contains the password, then the Forgotten Password:
Email Sent page opens. A link that contains the password is sent to you by email. You
must specify the shared secret to open that link to change the password.
- If the questions are answered correctly and your system is configured for you to specify a
new password, you are prompted to change the password. You can view the accounts that are affected
by the password change. Follow the steps that are provided to change the password, and click
Submit.
- If the forgotten password questions are not answered correctly, you receive an error
message. You cannot access the system until you remember your password or answer the questions
correctly. If you can do neither, contact your system administrator to reset your password.
- Click Log In to return to login page.
Results
The reset or change of the forgotten password is complete successfully.