View All Requests
Use this page to view all requests that users submitted within a specified time period. The current date is the default value for both the start date and end date.
- Request type
- Identifies the type of request, such as adding or deleting an account or user. Select an option from the menu to filter by request type.
- Time interval
- Identifies the range of time you want to search between. To search between specific dates, click
Specific Date Range.
- Start date
- This option is displayed if you select Specific Date Range from the time interval list. Click the calendar icon to select a date from a calendar for the start of the period of time that you want to view requests. The default date is the current date.
- End date
- This option is displayed if you select Specific Date Range from the time interval list. Click the calendar icon to select a date from a calendar for the end of the period of time that you want to view requests. The default date is the current date.
- Search
- Click to display a list of items whose information matches the search criteria. If the search results exceed the search limit, a warning message is displayed, and the defined number of results are listed.
- More Search Criteria
- Click to search by a more advanced set of criteria.
- Status
- Click one or more check boxes to allow for additional filtering
of the requests presented.
- Errors
- Returns only those requests that have errors.
- Failed
- Indicates that a user request failed.
- Canceled
- Indicates that a user request is canceled.
- Rejected
- Indicates that a user request is rejected.
- Warnings
- Returns only those requests that have warnings.
- Timeout
- Indicates that a user request timed out.
- Terminated
- Indicates that a user request is terminated.
- Success
- Returns only those requests that are successful.
- Submitted
- Indicates that a user request is submitted for completion of RFI activity.
- Approved
- Indicates that a user request is approved.
- Pending
- Returns only those requests that are pending.
- Escalated
- Indicates that a user request is escalated.
- Search by
- Search by Date request was submitted or Date request was completed. By default, the system searches by Date request was submitted.
- Service associated with request
- Search by the service on which the request was submitted. By default, the system searches on all services. Select Filter By Service from the menu, and click Search to search for a request associated with a specific service.
- User request
- Search by the user for which the request was submitted. To search for a request associated with a specific user, select Requested by user from the menu, and click Search.
- Request ID
- Search by the unique identifier associated with the request.
- Requests table
- Lists the requests that match the specified search criteria. To sort the table by a specific column, click the arrow in the column heading. The table contains these columns:
- Select
- Specifies a pending request. To select one or more pending requests, select the check box next to the pending request. To select all pending requests, select the check box at the top of the column.
- Status
- Identifies the status of the request.
- Request Type
- Identifies the type of request. Click the type of request to view the request details.
- Date Submitted
- Identifies the date and time that the request was submitted.
- Requestor
- Identifies the user who submitted the request. Click the name to view the user details of the requestor.
- Requested For
- Identifies the user for whom the request was made. Click the name to view the details of the requestor.
- Service Name
- Identifies the name of the service. If there is more than one service associated with the request, multiple services are displayed.
If the table contains multiple pages, you can:- Click the arrow to go to the next page.
- Type the number of the page that you want to view and click Go.
You can use these buttons:
- Cancel Request
- Click to cancel a pending request.
- Refresh
- Click to update items in the table.