Troubleshooting operational problems

Information about the various components that process requests and operations is in the log files for the Identity Manager Server.

You can use the information in the various logs to determine how a request was handled. In addition, if backend processing occurs in the database or directory server that is related to the problem, the logs associated with these servers can also contain important diagnostic information. Messages are logged by the Identity Manager Server components while handling a task. The Identity Manager messages include the CTGIM prefix. For more information about messages, see the IBM Verify Identity Governance Messages Guide.

For information about the various log files and available tools for diagnosing Identity Manager problems, see Diagnostic tools.