System failure causes data synchronization problem

If a system fails during data synchronization, you might not be able to run data synchronization after a system restore. WebSphere® Application Server and database failures can cause this problem.

When data synchronization starts, IBM Verify Identity Governance sets the STATUS column to Started in the ITIMDB.SYNCHRONIZATION_HISTORY table. When the system fails, the status is not updated to Failure. You must set data synchronization status correctly in the SYNCHRONIZATION_HISTORY table. Complete these steps:
  1. Connect to the Identity Manager database.
  2. Open the SYNCHRONIZATION_HISTORY table.
  3. Locate the entry for data synchronization that reads Started in the STATUS column.
    Note: Only one Started entry is displayed.
  4. Change the value of Started to Failure.
  5. Commit the change to the database.
  6. Run data synchronization.