Cannot send email from Identity Manager Server

If you cannot send an email, check the mail server properties. For example, you might not be able to send an email notification of a password change.

The properties are in the enRoleMail.properties file.

The following list shows the default directory for the file:
Microsoft Windows systems
C:\Program Files\IBM\isim\data
UNIX or Linux® systems
/opt/IBM/isim/data
Take these actions:
  • Verify that the mailing protocol and host are correct. SMTP is the most commonly used protocol.
  • Check the server log for mail-related messages.
  • Check the host server name. Use the nslookup command to list the mail server name and IP address for a specific domain.
    1. Access the command prompt.
    2. Enter the nslookup commands as follows: 
      nslookup
> set type=MX
> domain-name
      where domain-name is the Internet domain name of the email addresses of your organization. For example, us.yourcompany.com.