Restoring users

When a user is suspended, all the associated user accounts become inactive. Restoring an inactive user returns the user accounts to an active state.

1. From the navigation tree, select Manage Users.
2. On the Select a User page, complete these steps:
   1. Type information about the user in the Search information field, select an attribute from the Search by list, and then click Search.
   2. To restore all of the individual accounts that belong to the user that you selected, select the Include individual accounts when suspending, restoring, or deleting users check box.
      Note: Sponsored accounts associated with the user are not affected. A suspended sponsored account must be restored through the account table.

      Note: If the check box is selected, you cannot restore more than one user at a time. If multiple users are selected, Restore is disabled.
   3. In the Users table, click the icon () next to the name of the user you want to restore.
   4. Click Restore.

      If a password is required to restore the individual accounts of the user, you are prompted to change the password.

      If password synchronization is enabled

      • Individual accounts use the existing synchronized password. You are not prompted to change the password for individual accounts.
      • If no synchronized password exists, you are prompted to change the password. The passwords for all the individual accounts associated with the user are changed to the new password.

      If password synchronization is disabled

      You are prompted to change the password. The passwords for all the listed individual accounts are changed to the new password. Individual accounts on services that do not require password change on user restore are not affected by the password change.

3. If you want to schedule your change request for a later date and time, select Effective Date.
   1. Click the calendar and clock icons to select a date and time.
   2. Click Submit.
4. On the Success page, click Close.
5. Click Refresh to verify that the user is returned to active status.