Restoring user accounts

You can restore inactive user accounts that were suspended in IBM Verify Identity Governance. When you restore an account, it becomes active again.

1. From the navigation tree, select Manage Users.
2. On the Select a User page, complete these steps:
   1. Type information about the user in the Search information field, select an attribute from the Search by list, and then click Search.
   2. In the Users table, click the icon () next to the name of the user whose account you want to restore, and click Accounts.
3. On the Accounts page, complete these steps:
   1. Type information about the account in the Account information field.
   2. In the Search by field, specify whether the search is to be done against user IDs or owners.
   3. In the Ownership type field, select an ownership type, and then click Search or Advanced, depending on the type of search you want to do.
      The advanced search option opens a new page where you can specify additional search criteria.
4. On the Accounts page, select the check marks next to the accounts that you want to restore. The account is associated with a specific user ID and service name. Click Restore.
   Note: If a password is required to restore the selected accounts, you are prompted to change the password for those accounts.

   If password synchronization is enabled

   • Individual accounts use the existing synchronized password. You are not prompted to change the password for individual accounts. If you are restoring sponsored accounts, you are prompted to change the password for those listed accounts. The passwords for all listed sponsored accounts are changed to the new password.
   • If no synchronized password exists, you are prompted to change the passwords for all listed accounts regardless of ownership type. The passwords for all the listed accounts are changed to the new password. If you change the password of an individual account, the password change applies to all individual accounts. The passwords for individual accounts not listed are synchronized to the new password.

   If password synchronization is disabled

   You are prompted to change the password. The passwords for all listed accounts regardless of ownership type are changed to the new password.

5. On the Restore Accounts page, verify that you want to restore the listed account. Optionally select a date and time to do the request. Click Submit.
6. On the Success page, click Close.
7. On the Manage Accounts page, click Close.