Deleting attributes from form templates for a service instance

Use these instructions to delete attributes from form templates.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

Only individuals who are part of the administrator group can access this feature.

About this task

The form designer Java™ applet does not automatically close and clear from memory after starting. Complete and save any changes to a form template.

Procedure

To delete an attribute to a form template, complete these steps:

  1. From the navigation tree, click Manage Services.
    The Select a Service page is displayed.
  2. On the Select a Service page, complete these steps:
    1. Type information about the service in the Search information field.
    2. In the Search by field, specify whether to search against services or business units.
    3. Select a service type from the Search type list.
    4. Select a status from the Status list, and then click Search.
      A list of services that matches the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  3. In the Services table, click the icon (Context menu icon) next to the service to show the tasks that can be done on the service. Click Customize Account Form.
  4. Choose either to open a file with the Java Web Start Launcher or save the file. Click OK.
    If you chose to save the file, locate the file and run it in the Java Web Start Launcher.
    The form designer applet is started. The form template associated with the service instance is displayed.
  5. In the middle pane, select the attribute that you want to delete.
  6. Click Attribute > Delete Attribute.
    The attribute is removed from the form template.
  7. Click Form > Save Form Template, and then click OK when a message is displayed, indicating that the form template is saved successfully.

What to do next

Continue deleting attributes as needed.