Scope of a customized group

A major business reason to customize groups is to increase or limit the scope of activities for group members. You might begin by examining the scope that the predefined groups have.

To enable tasks for customized groups of authorized users, define a new group and a view of tasks for group members. Additionally, specify one or more access control items to grant specific operations and permissions to each group member. You can also change the form for the user interface.

For example, your business needs might require:

• A user group with expanded permissions and activities that a subset of users can exercise.
• A supervisor group with expanded privileges and activities because the default Manager group has a relatively limited scope.
• Service owners or Help Desk Assistant groups with more limited privileges and tasks. The default groups for service owners and help desk assistants have a relatively large scope.