Managing manual notification templates

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Use this task to modify the default email messages displayed for manual services.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

You can modify the default messages that are displayed for manual services. By modifying the templates you can apply the changes to any manual service that you create. You do not need to modify the messages each time you create a manual service, unless the service requires a specific message change.
Note: Changes to the notification templates do not affect the messages for existing manual services.

Procedure

  1. From the navigation tree, click Configure System > Configure Manual Notification Templates.
    The Templates page is displayed.
  2. Select the operation and click Change.
    The Template Modify page is displayed.
  3. In the Subject field, modify the text to specify the subject of the email notification that is sent.
    The subject can consist of plain text and dynamic content tags.
  4. In the Plaintext body field, modify the text to be displayed in the body of the message.
    The content can consist of plain text, dynamic content tags, and JavaScript code. These contents are shown to email recipients that do not see HTML email notifications.
  5. In the XHTML body field, type the text to be displayed in the body of the email notification as HTML.
    The content can consist of plain text, dynamic content tags, and JavaScript code. These contents are shown to email recipients that see HTML email notifications.
  6. Click OK to save the changes.
    You are returned to the Templates page.

What to do next

Change the notification template for another operation or click Close to exit.