Viewing pending requests by service

You can view all pending requests that are submitted for a particular service.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

Use the View Pending Requests by Service page to search by service information to find requests that are submitted to the system, but are not yet completed.

View Pending Requests by Service is intended for service and application owners that need to view the audit trail related to services they administer. ACIs are only applied when initially searching for a service. ACIs are not applied to any of the request data shown as a result of selecting a service.

1. From the navigation tree, select View Requests > View Pending Requests by Service.
2. On the View Pending Requests by Service page, click Search to specify a service in the Service name field.
3. On the Select a Service page, complete these steps:
   1. Type information about the service in the Service information field. Select a service type from the Service Type list and then click Search.
   2. In the Services table, select the service whose requests you want to view.
   3. Click OK.
4. Select the time period that you want to search. Specify a start date in the Start Date field and an end date in the End Date field and then click Search Requests.
5. To view the details of a request, click the request type. The information about the request is read-only.
6. Click the icon () below the Process Data section to view further information about the initial process data of the request.
7. On the View Pending Requests By Service page, click the root structure to view the request details. The information about the request is read-only.
8. Click Close to close the View Pending Requests by Service page.
9. When you are done reviewing the requests for a service, click Close.