Viewing all requests of users

You can view all the requests that a user submitted.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

Use the View All Requests by User page to search by user information to find all requests that are submitted to the system, regardless of their completion status.

View All Requests by User is intended for the help desk administrators and managers that need to view the audit trail related to specific users. ACIs are only applied when initially searching for a user. ACIs are not applied to any of the request data shown as a result of selecting a user.

1. From the navigation tree, select View Requests > View All Requests by User.
2. On the View All Requests by User page, click Search to specify a user in the User name field.
3. On the Select a User page, complete these steps:
   1. Type information about the user in the Value field, select an attribute from the Attribute list, and then click Search.
   2. In the Users table, select the user whose requests you want to view.
   3. Click OK.
4. Select the time period that you want to search. Specify a start date in the Start Date field and an end date in the End Date field. Optionally, filter for request status in the Status field, and then click Search Requests.
5. To view the details of a request, click the request type. The information about the request is read-only.
6. Click the icon () below the Process Data section to view further information about the initial process data of the request.
7. On the View All Requests by User page, click the root structure to view the request details. The information about the request is read-only.
8. Click Close to close the View All Requests by User page.
9. When you are done reviewing the requests, click Close.