You can view all the requests
that are submitted for a
particular service.
Before you begin
Depending on how your system administrator customized your system, you might not
have access to this task. To obtain access to this task or to have someone complete it for you,
contact your system administrator.
About this task
Use the View All Requests by Service page
to search by service information to find all requests that are submitted
to the system, regardless of their completion status.
View
All Requests by Service is intended for service and application
owners that need to view the audit trail related to services they
administer. ACIs are only applied when initially searching for a service.
ACIs are not applied to any of the request data shown as a result
of selecting a service.
Procedure
- From the navigation
tree, select .
- On the View All Requests
by Service page,
click Search to specify a service in the Service
name field.
- On the Select
a Service page, complete
these steps:
- Type information about the
service in the Service
information field, select a service type from the Service
Type list, and then click Search.
- In the Services table, select
the service whose requests you want to view.
-
Click OK.
- Select the time period that you want to search. Specify
a start date in the Start Date field and an
end date in the End Date field. Optionally,
filter for request status in the Status field, and then click Search
Requests.
- To view the details of
a request, click the request type.
The information about the request is read-only.
- Click the icon (
) below the Process
Data section to view further information about the initial
process data of the request.
- On the View All Requests By Service page,
click the root structure to view the request details. The information
about the request is read-only.
- Click Close to close the View
All Requests by Service page.
- When
you are done reviewing the requests for a service,
click Close.