Requests and activities

Requests initiate a workflow or a work order for manual service operations.

There are many different types of requests that can occur, such as requesting changes to accounts, adding and modifying users, and changing policies. Some requests might require the completion of an activity by another user, such as an approval or recertification. Other requests can be completed without any further actions.

Note: Requests that do not initiate a workflow, such as Orphan Account Requests, do not get displayed in the pending or completed requests.

Requests can involve several steps to complete. Each step might require different users to complete an action. You can view the status of a request by viewing pending requests or all requests that are both pending and completed.

Completed requests are requests that completed processing. The completion of a request does not mean that it was successful. Requests might fail, might complete with a warning message, or might be canceled while in a pending state.

Pending requests are requests that are submitted but are not finished. These requests might be in the process of running or might require the completion of a workflow activity, such as a recertification or approval activity.