Changing a manual service

Change information for a manual service instance.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

Before you can change a service in IBM Verify Identity Governance, you must create a service instance.

Procedure

To change a manual service instance, complete these steps:

  1. From the navigation tree, click Manage Services.
    The Select a Service page is displayed.
  2. On the Select a Service page, complete these steps:
    1. Type information about the service in the Search information field.
    2. In the Search by field, specify whether the search must be done against services or business units.
    3. Select a service type from the Search type list.
    4. Select a status from the Status list, and then click Search.
      A list of services that matches the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  3. In the Services table, select the check box next to the manual service that you want to change, and then click Change.
  4. On the General Information page, change the appropriate values for the service instance, and then click Participants.
  5. On the Participants page, change the participants type, escalation time in days, or escalation participant type.
  6. Optional: On the Messages page, complete these steps, and then click Reconciliation:
    1. Select the email message that you want to change, and then click Change.
      The Change Message page is displayed.
    2. Modify the Subject and Body fields as wanted, and then click OK.
  7. Optional: On the Reconciliation page, click Browse to locate the reconciliation file, and then click Upload File to load the new reconciliation file.
    You can also choose whether to reconcile supporting data only.
    Note: The file type supported for the reconciliation file is CSV. For more information, see Example comma-separated value (CSV) file.
  8. Click OK to save the changes and to close the page.

Results

A message is displayed, indicating that you successfully changed the service instance.

What to do next

Select another services task, or click Close. When the Select a Service page is displayed, click Refresh to refresh the Services table.