Complete a Grouped Work Order
Use this page to complete a collection of work order activities. The system automatically groups the work orders, allowing you to process the activities individually or collectively.
- Activities table
- Lists the grouped work orders. To sort the table by a specific column, click the arrow in the column heading. The table contains these columns:
- Select
- Specifies a work order. To select one or more work orders, select the check box adjacent to the work order. To select all work orders, select the check box at the top of the column.
- State
- Identifies the state of the work order. It is either locked by
you (
),
locked by another user (
), or unlocked. - Due date
- Identifies the date and time by which you must complete the activity. An activity that passes this date either forwards to a defined escalation participant, ends automatically, or remains available as an overdue activity.
- Requested for
- Identifies the user who submitted the request. Click the name of the user to view the user's personal profile.
- Subject
- Identifies the name of the account or service that the work order was created for. Click to review the work order details.
- Request type
- Identifies the type of request associated with the activity.
- Comments
- Specify information about these work orders.
If the table contains multiple pages, you can:
- Click the arrow to go to the next page.
- Type the number of the page that you want to view and click Go.
You can use these buttons:
- Successful
- Click if you completed the work orders. Depending on how the workflows are configured, the work orders either complete or proceed to the next step.
- Warning
- Click if you partially completed the work orders. If there are additional steps in the workflows, the work orders do not proceed.
- Failure
- Click if you cannot complete the work orders. The work orders are complete.