Making an orphan account

You can change an account so that it is an orphan account.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

You must create a service instance and either created an account or done a reconciliation on an existing account.

Procedure

To change an account so that it is an orphan account, complete these steps:

From the navigation tree, click Manage Services.
The Select a Service page is displayed.
On the Select a Service page, complete these steps:
1. Type information about the service in the Search information field.
2. In the Search by field, specify whether to search against services or business units.
3. Select a service type from the Search type list.
4. Select a status from the Status list, and then click Search.
  A list of services that matches the search criteria is displayed.
  If the table contains multiple pages, you can:
  - Click the arrow to go to the next page.
  - Type the number of the page that you want to view and click Go.
In the Services table, click the icon () next to the service to show the tasks that can be done on the service, and then click Accounts.
The tasks that you can do are dependent on the type of service.

The Accounts page is displayed.
On the Accounts page, complete these steps:
1. Type information about the account in the Account information field.
2. In the Search by field, specify whether the search is to be done against user IDs or owners.
3. In the Ownership type field, select an ownership type, and then click Search or Advanced, depending on the type of search you want to do.
  The advanced search option opens a new page where you can specify additional search criteria.
  A list of accounts that match the search criteria is displayed.
  If the table contains multiple pages, you can:
  - Click the arrow to go to the next page.
  - Type the number of the page that you want to view and click Go.
In the Accounts table, click the icon () next to the account to show the tasks that can be done on the account, and then click Orphan.
A confirmation page is displayed.
On the Confirm page, specify the date and time for the orphan operation to occur, and then click Orphan, or click Cancel.

Results

A message is displayed, indicating that you successfully submitted a request to change an account to an orphan account.

Note: When an account becomes an orphan account, it no longer has an ownership type. Provisioning policies do not apply to orphan accounts.

What to do next

Select another account task, or click Close. When the Accounts page is displayed, click Refresh to refresh the Accounts table, or click Close.