Removing account defaults from a service

You can remove account defaults from a service instance.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

You must create account defaults for the service or service type before you begin this task.

About this task

Account defaults for the service type are used.

Procedure

To remove account defaults from a service, complete these steps:

  1. From the navigation tree, click Manage Services.
    The Select a Service page is displayed.
  2. On the Select a Service page, complete these steps:
    1. Type information about the service in the Search information field.
    2. In the Search by field, specify whether to search against services or business units.
    3. Select a service type from the Search type list.
    4. Select a status from the Status list, and then click Search.
      A list of services that matches the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  3. In the Services table, click the icon (Context menu icon) next to the service to show the tasks that can be done on the service, and then click Account Defaults.
    The tasks that you can do are dependent on the type of service.
    The Select an Account Attribute page is displayed.
  4. On the Select an Account Attribute page, select the check box next to the attribute that you want to remove, and then click Remove. Selecting the check box at the top of this column selects all attributes.
    The attribute default is removed from the list on the Select an Attribute to Default page.
  5. On the Select an Account Attribute page, finish removing attributes from the service instance. Click OK to save the changes and to close the page.

Results

A message is displayed, indicating that you successfully removed the account defaults from the service.

What to do next

Select another account task, or click Close. When the Select a Service page is displayed, click Refresh to refresh the Services table.