You can
remove account defaults from a service instance.
Before you begin
Depending on how your system administrator customized your system, you might not
have access to this task. To obtain access to this task or to have someone complete it for you,
contact your system administrator.
You
must create account defaults for the service or service type before
you begin this task.
About this task
Account defaults for
the service type are used.
Procedure
To remove
account defaults from a service, complete these
steps:
- From the navigation tree, click Manage Services.
The Select
a Service page is displayed.
- On the Select a Service page, complete
these steps:
- Type information about the
service in the Search
information field.
- In the Search by field, specify
whether to search against services or business units.
- Select a service type from the Search type list.
- Select a status from the Status list,
and then click Search.
A list
of services that matches the search criteria is displayed.
If the table contains multiple pages, you can:
- Click the arrow to go to the next page.
- Type the number of the page that you want to view and click Go.
- In the Services table, click the
icon (
) next to the service to show the tasks that can be done on
the service, and then click Account Defaults. The tasks that you can do are dependent on the type
of service.
The Select an Account Attribute page
is displayed.
- On the Select
an Account Attribute page,
select the check box next to the attribute that you want to remove,
and then click Remove. Selecting the check
box at the top of this column selects all attributes.
The
attribute default is removed from the list on the Select
an Attribute to Default page.
- On the Select an Account Attribute page,
finish removing attributes from the service instance. Click OK to
save the changes and to close the page.
Results
A message is displayed, indicating that you successfully
removed the account defaults from the service.
What to do next
Select another account task, or click Close.
When the Select a Service page is displayed,
click Refresh to refresh the Services table.