Configuration of a manual service

In this scenario, you configure a manual service that handles requests to use a ledger service. The service requires an employee to do a manual activity, and indicates its success.

A manual service is useful to handle custom applications with few users or an application that does not have an adapter. In this case, the cost of development of a custom adapter might not justify the cost savings gained from automation. Manual service advantages include a self-service user interface, workflow approvals, and audit trail for corporate compliance, avoiding the cost of developing a custom adapter.

Tasks in this scenario include creating a service type for the manual service and customizing account and service forms. You then create the service, set its default values, and assign a service owner.