Configuring the workflow escalation period

Administrators can set the default escalation limit for work items in workflows.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

Before you begin, determine the escalation period that your organization needs for customary escalations.

You can use the Workflow Notification Properties page to change the workflow escalation limit.

Procedure

  1. From the navigation tree, select Configure System > Workflow Notification Properties.
  2. On the Workflow Notification Properties page, in the Escalation Limit field, specify the time in days, hours, and minutes. Click OK.
  3. On the Success page, click Close.

What to do next

You might also change the default reminder interval and message.