Configuring the work item reminder interval and reminder content

Administrators can set the work item reminder interval and define reminder content.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

Before you begin, determine the work item reminder interval and the reminder content that your organization needs. Because there are multiple notification templates, you might read the list of templates and their notification content first.

About this task

You can use the Workflow Notification Properties page to change the work item reminder interval and reminder content.

Procedure

  1. From the navigation tree, select Configure System > Workflow Notification Properties.
  2. On the Workflow Notification Properties page, you might complete these tasks:
    • In the Reminder Interval field, specify the time in days. The value that you enter cannot be less than the time interval for the escalation limit.
    • In the Reminder Interval table, select a notification template, and click Change. Your changes depend on the content of the template.
  3. When your changes are complete, click OK.
  4. On the Success page, click Close.

What to do next

You might also configure notification aggregation (post office).