Changing and resetting forgotten passwords

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Depending on how a system administrator configured the system, when you forget your password, you can change it or have the system reset it. You must answer one or more forgotten password questions correctly.

Before you begin

You must have previously specified your forgotten password information before completing these steps.

About this task

When you forget your password, you must answer the challenge questions correctly and change your password. The new password replaces the old password for your account. Depending on how your system is configured, you can either specify a new password or have the password automatically generated by the system. The generated password is sent to the e-mail address that is specified in your personal profile.

If password synchronization is enabled and your account is an individual account, the password is changed for all of your individual accounts. For sponsored accounts or if password synchronization is not enabled, the password changes for only the current account.

To change your password when you have forgotten it:

Procedure

  1. From the Login page, type your user ID, and then click Forgot your password?
  2. On the Forgot Your Password page, answer the forgotten password questions, and then click OK.
    • If the questions are answered correctly and your system is configured to automatically generate a new password, the Request Submitted page opens. The new password is sent to you by e-mail. You must use this password to log in.
    • If the questions are answered correctly and your system is configured for you to specify a new password, you are prompted to change the password. You can view the accounts that are affected by the password change. Click the (Context menu icon) icon next to Select my accounts that will be affected by this password change. Follow the steps provided to change the password, and click OK.
    • If the forgotten password questions are not answered correctly, you receive an error message. You cannot access the system until you remember your password or answer the questions correctly. If you can do neither, contact your system administrator to reset your password.
  3. If your changed password is system generated, on the Request Submitted page, click Back to Login Page.