Work order workflow participant resolution

Work orders interact with users differently, based on the setting for send or send and wait for completion. The setting also changes the behavior of participant resolution. In the send-only mode, only participants with email addresses are resolved. Send mode emails only a notification. If no email address is specified for the user, the user is not a valid workflow participant.

If the send and wait for completion option is specified, an email is sent. The work order waits to be completed through the activity list or the external API. Participant resolution considers users who own IBM Verify Identity Governance accounts and users who do not own IVIG accounts but have email addresses. If a resolved user has a IVIG account, a work order entry is added to the user's activity list. Email notifications are sent to users with IVIG accounts and an email address. Notifications are also sent to users with only an email address, but no IVIG accounts.

The Continue on Participant Resolution Failure option is available in the Work Order node of the user recertification workflow designer. If you select this option, the workflow process continues in the event of a participant resolution failure.