Resetting user passwords

When you have the appropriate authority, you can reset the password for one or more, or all, of the accounts of other users.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

About this task

If password editing is enabled, you must use the Change Passwords option to modify passwords because you do not have access to the Reset Passwords task.

If password synchronization is enabled, the password is changed for all of the individual accounts automatically.

If password synchronization is not enabled, you can choose which accounts you want to change the password for.

Password synchronization applies only to individual accounts. Sponsored accounts are not affected by password synchronization. A user can specify different passwords for sponsored accounts.

To reset passwords for other users, complete these steps:

Procedure

  1. From the navigation tree, select Manage Users.
  2. On the Select a User page, complete these steps:
    1. Type information about the user for whom you are resetting passwords in the Search information field, select an attribute from the Search by list, and then click Search.
    2. In the Users table, click the icon (Context menu icon) next to the name of the user whose passwords you want to reset, and click Change Passwords.
  3. On the Reset Passwords page, complete these steps:
    1. Select the accounts that you want to reset the password for.
      Note: If password synchronization is enabled and you are resetting the password for individual accounts, a list of individual accounts is displayed. This list displays the number of accounts up to the maximum search limit. These accounts are not selectable. The password reset applies to all individual accounts. The individual accounts not listed are also changed.
    2. If you want to schedule your change request for a later date and time, click the icon (Context menu icon) next to Schedule. Select Effective Date, and click the calendar and clock icons to select a date and time.
    3. Click Submit.
  4. On the Success page, click Close.