You can open a customized account form directly from the
service instance.
Depending on how your system administrator customized your system, you might not
have access to this task. To obtain access to this task or to have someone complete it for you,
contact your system administrator.
Only
individuals who are part of the administrator group can access this
feature.
About this task
You can customize the account form for each service instance.
When the form designer applet is launched for customizing the account
form at the service instance level, the navigation tree panel is not
shown. This session is only for customizing the account form for the
specific service instance. For instructions on how to customize the
form, see Customizing form templates sections.The form designer Java™ applet does not automatically
close and clear from memory after starting. Complete and save any
changes to a form template.
Note: The custom form
for the actual ITIM service is not supported because there is only
one ITIM service instance. This account form can be configured at
the system level. However, the custom account form is supported for
the hosted ITIM service instance because there can be one or more
hosted ITIM service instances.
To open a form template, complete these steps:
- From the navigation tree, click Manage Services.
The Select a Service page is displayed.
- On the Select a Service page, complete
these steps:
- Type information about the service in the Search
information field.
- In the Search by field, specify
whether to search against services or business units.
- Select a service type from the Search type list.
- Select a status from the Status list,
and then click Search.
A list
of services that matches the search criteria is displayed.
If the table contains multiple pages, you can:
- Click the arrow to go to the next page.
- Type the number of the page that you want to view and click Go.
- In the Services table, click the
icon (
) next to the service to show the tasks that can be done on
the service, and then click Customize Account Form.
The form designer applet is started.
- Choose either to open a file with the Java Web Start Launcher
or save the file. Click OK.
If you
chose to save the file, locate the file and run it in the Java Web
Start Launcher.
The form designer applet is started.
The customized account form associated with the service
instance is displayed. If there is no customized account form for
the service instance then the form template is displayed.
What to do next
You can select a form element and right-click to do various
actions. Mouse over the icons on the top of the form to get hints
about the function.