Participants

Use this page to specify participant information. This page is displayed only if you are changing a manual service.

Participant type
Indicates the type of participant that you select. Possible participant types include:
  • Administrator
  • Service owner
  • Manager
  • User
  • Group
Person name
Indicates the person's name. This field is displayed only when the User participant type is selected.
Group name
Indicates the group's name. This field is displayed only when the Group participant type is selected.
Escalation time in days
The amount of time in days the participant has to perform an activity before the activity is escalated.
Escalation participant type
Indicates the type of escalation participant that you select. Possible escalation participant types include:
  • Administrator
  • Service owner
  • Manager
  • User
  • Group
Person name
Indicates the person's name. This field is displayed only when the User escalation participant type is selected.
Group name
Indicates the group's name. This field is displayed only when the Group escalation participant type is selected.
Click other tabs to specify additional information.