You can enable forgotten password settings for
challenge response authentication.
Depending on how your system administrator customized your system, you might not
have access to this task. To obtain access to this task or to have someone complete it for you,
contact your system administrator.
About this task
An administrator sets
up password challenges for users, which the users must complete before
recovering their lost password. When a user answers the administrator-defined
challenges successfully, different options are available to receive
the new password. To set the right configuration of password recovery,
you must complete these steps.
- From the navigation tree, select .
- On the Configure Forgotten Password Settings page,
complete these steps:
- Select the Enable forgotten password authentication check
box.
- Under the Login Behavior field,
select one of the following login options.
- Click Reset and e-mail password if you
want the system to reset the password and email the password to the
user after they successfully answer the challenge response questions.
Optionally type in a message the user receives if the user fails to
enter the correct answers. Type an email address to which the message
is sent.
- Click Email user a link to change
password if you want the system to send an email to the user with the link to change the
password. A user can click the link in an email that prompts the user to change the password.
Note:
- The Email user a link to change
password configuration option is effective only when a user initiates the forgot
password flow through the IVIG Service Center.
- If a user initiates the forgot password flow through the Self-service user interface, the system
prompts the user to change the password and then logs in the user to the system.
- Click OK to save your changes.
- On the Success page, click Close.