Modifying groups

As an administrator, you can modify the attributes of a group. These attributes depend upon the type of service that you selected for the group.

Before you begin

Depending on how your system administrator customized your system, you might not have access to this task. To obtain access to this task or to have someone complete it for you, contact your system administrator.

Determine what expansion or limits to set on the tasks the members see, and, which access control items might also require changes.

You cannot change the predefined System Administrator group.

Procedure

To change a group, complete these steps:

  1. From the navigation tree, click Manage Services.
    The Select a Service page is displayed.
  2. On the Select a Service page, complete these steps:
    1. Type information about the service in the Search information field.
    2. In the Search by field, specify whether to search against services or business units.
    3. Select a service type from the Search Type list.
    4. Select a status from the Status list, and then click Search.
      A list of services that matches the search criteria is displayed.
      If the table contains multiple pages, you can:
      • Click the arrow to go to the next page.
      • Type the number of the page that you want to view and click Go.
  3. On the Select Group page, to view the groups that exist for the service, type the information about the group in the Search information field.
    For ITIM service groups
    In the Search by field, specify whether the search is done against group name or descriptions, or business units and then click Search.
    For managed resource groups
    In the Search by field, specify whether the search is done against group names or descriptions, or access name. Select a type of group from the Group type list, and then click Search.
    A list of groups that match the search criteria is displayed.
    If the table contains multiple pages, you can:
    • Click the arrow to go to the next page.
    • Type the number of the page that you want to view and click Go.
  4. In the Groups table, select the group that you want to modify, and then click Change.
    The Change Group page is displayed.
  5. On the Change Group page, take the following actions:
    ITIM service groups
    To Change the view, select the wanted view from the View menu. Type or change a description in the Description field. When your changes are made, click OK to complete the operation.
    Managed resource groups
    The fields that are displayed and that can be modified depend on the type of remote service you selected.
    Note: Although the Group ID number is a modifiable field, do not change this number because doing so compromises system security.
    After you modify the information, click the Access Information tab to display the Access Information page, or click OK to complete the operation without changing access information. On the Access Information page, you can modify the information such as access type, description, owner, search terms, approval workflow, notification options, search terms, or badges. Then, click OK to complete the operation.

Results

A page is displayed, indicating that the group change operation was successful. The changes that you made to the group are now in effect.

What to do next

On the Success page, click Close.