Delegating activities

You can delegate activities for completion.

To delegate activities from one user to another user, the user you are delegating to must have authorization from the system administrator to manage activities. If you are delegating activities for yourself, you must have both read and write Delegate access control item attribute permissions set to Grant. The logged-in user must have the access control item permission to write the delegate attribute of the user who is delegated.

You can add or delete delegation schedules for the user whose activities you are delegating. Adding a delegation schedule requires you to select a user who can manage activities and specify a time period in which to delegate activities. You can set up multiple delegation schedules for multiple delegates, but time periods cannot overlap. If you already delegated activities and want to turn off delegation, delete the delegation schedule.

Delegation does not affect the escalation period for an activity. That is, it does not restart the escalation period.